REALITY DROP FAQs
Welcome to REALITY DROP, where cutting-edge technology meets immersive entertainment! As Winnipeg’s first VR Escape room business, we take pride in providing unparalleled experiences that transport our customers into thrilling virtual worlds.
At REALITY DROP, we are passionate about revolutionizing entertainment by merging the real and virtual dimensions. If you're ready to unleash your creativity and be part of something extraordinary, come "Dive into the future" with us at REALITY DROP, where the extraordinary awaits!
Your safety is our top priority! Our staffs oversee the players over the monitor and the VR headset has a mic to connect to the system at the front desk. Also, you may stop the game anytime by saying “I would like to stop the game” and one of our staff will come and assist you to take the headset off.
You will see a Hints bar within the game if you run out of ideas, if you need to contact our staff, then simply call out using the mic on the headset.
Our virtual reality games is designed for kids over 7 years old. However, due to the difficulty and the themes (horror), please contact our staff to ensure the theme is suitable for your kids. Adult participation is NOT required if your party includes participants who are the age of 18 or younger. Participant under the age of 18 will need a guardian/parent’s signature on a waiver form in order to play the game.
Comfortable casual or sport clothing are highly recommended. We recommend to avoid high heels, short skirts or anything that is inconvenience to move/action.
Reality Drop is doing our best to provide experiences that are associated with lower probability of motion sickness. We test all the games ourselves before offering them at Reality Drop. We also setup and test all our equipment so it works without causing any motion sickness. However, as with any motion-related entertainment, some people may be susceptible to unexpected side-effects during the VR session. If you feel unwell during game, please let a member of VR Escapism know and we will be there to help you.
Our headset features slots to allow the average pair of eyewear to fit inside. The headset also features adjustment knobs to configure the focus for each eye independently, and a separate adjustment knob to match the screen separation to that of your eyes. To make the experience as smooth and as enjoyable as possible, we do recommend our customers to take off their glasses or use contact lenses. If you are not sure about this, please contact Reality Drop team and we will be happy to help you.
We provide space to keep your belongings while you enjoy the game.
A full refund will be issued for all reservations cancelled at least twenty-four (24) hours in advance of a scheduled booking. Users who cancel their reservation between twenty-four (24) hours and three (3) hours in advance of a scheduled booking will be entitled to a full refund as a store credit (can only be used towards future bookings). Users who cancel their reservation less than three (3) hours in advance of a scheduled booking will forfeit all fees paid and shall not be entitled to a refund. If one or more players cancel, they will fall under the same cancellation policy as outlined above. Please ensure to call or email our facility to update your numbers!
We would appreciate if you cancel as soon as possible prior to your reservation, so that we can open up the time slot for other potential participants interested to play.