Escape Room and Arcade Cancellation Policy

A deposit of $4.99 per person is required at the time of booking. The remaining amount is due in full on your arrival.

A full refund will be issued for all reservations cancelled at least twenty-four (24) hours in advance of a scheduled booking.

Users who cancel their reservation between twenty-four (24) hours and three (3) hours in advance of a scheduled booking will be entitled to a full refund as a store credit (can only be used towards future bookings).

Users who cancel their reservation less than three (3) hours in advance of a scheduled booking will forfeit all fees paid and shall not be entitled to a refund.

If you reschedule your reservation to a later time, you will only be entitled to a store credit in case of cancellation or amendment to the rescheduled reservation

If one or more players cancel, they will fall under the same cancellation policy as outlined above.

Please ensure to call or email our facility to update your numbers!

For cancelation and changes please reach out to us at (204) 691-6000