Escape Room and Arcade Cancellation Policy

A deposit of $4.99 per person is required at the time of booking. The remaining amount is due in full on your arrival.

If any booked stations are not cancelled 4 hours before their scheduled time and go unused, you will be charged $15 per hour for each vacant station. This is an extra charge on top of the deposit. 

A full refund will be issued for all reservations cancelled at least forty-eight (48) hours in advance of a scheduled booking.

Users who cancel their reservation between forty-eight (48) hours and four (4) hours in advance of a scheduled booking will be entitled to a full refund as a store credit (can only be used towards future bookings).

Users who cancel their reservation less than four (4) hours in advance of a scheduled booking will forfeit all fees paid and shall not be entitled to a refund.

If you reschedule your reservation to a later time, you will only be entitled to a store credit in case of cancellation or amendment to the rescheduled reservation

If one or more players cancel, they will fall under the same cancellation policy as outlined above.

Please ensure to call or email our facility to update your numbers!

For cancelation and changes please reach out to us at (204) 691-6000